Store Manager

Position Purpose:

We're looking for an extraordinary Leader to head up one of our most exceptional stores and contribute to our unique Sephora culture. As Store Manager you are a key team member who inspires, leads by example, and makes life a little more beautiful for our clients and teams. Everyday at SEPHORA will bring new and exciting opportunities, so get ready to explore, experience, think creatively and work strategically to drive store performance. This is a truly unique opportunity to share, grow and showcase your passion, knowledge, and expertise in an exciting, diverse and fast-paced environment.

You will excel and enjoy this role if you are ready to actively handle the following missions:

Client Experience

• Create amazing customer experiences through strong client focus and collaboration
• Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed.
• Embody SEPHORA attitude and set an example for the team
• Provide support to the team in difficult situations ensuring client's satisfaction
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI's
• Take over floor leadership segments and ensure the floor is always managed and covered
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our client
• Use Sephora's tools and data (Love Meter, CEE etc...) to measure and analyses and propose action plans to enhance the customer experience
• Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction
• Embolden the team to use our omni channel tools to deliver a customized service
• Build a strong relationship with Brand Managers and follow up on Brand BAs
• Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI's
• Provide support for the Retail Manager in analyzing results and proposing action plans to enhance client experience and drive all related KPI's

Sales

• Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability
• Identify, analyze, and forecast sales and opportunities
• Move the organization forward by consistent commitments to meeting objectives & results
• Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met
• Reinforce sales policies and techniques established at SEPHORA University with all team members
• Balance and drive the sales target among selective, exclusive and Sephora Collection
• Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target

Operations

• Manage day to day store operations
• Drive operational initiatives and ensure profitability and efficiency of the store
• Cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide
• Optimize and oversee operations with the Retail Manager to ensure efficiency and that the store is compliant with company policies and operational guidelines.
• Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security)
• In collaboration with the Retail Manager, ensure the store projects an excellent image through cleanliness and product restocking
• Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations
• Accurately monitor stock availability and report low stock to the Retail Manager to avoid OOS situations
• Work with the Retail Manager to ensure that VM, merchandising quality, animation and marketing standards are met
• Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects

Business

• Provide support to the Retail Manager with knowledge of the market conditions, competition, client needs, etc.
• Provides leadership and management to the store organization that mirrors the vision and strategic direction of SEPHORA.
• Establish monthly reports including competitors' activities
• Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
• Develop and propose short- and long-term strategies to drive top and bottom line/brands sales
• Proactively provide the Retail Manager with product recommendations and qualitative feedback based on local knowledge about the market and client needs
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge
• Propose, Plan, implement and oversee in-store promotional events or displays
• Following trends and performing market visits and analyses to understand the local market and work to determine business growth opportunities
• Network with other stores and head office departments and take on area responsibilities
• Create disruptive internal competitions to motivate the team and boost the achievements

People

• Enhance our culture by engaging & inspiring through our Sephora EVP and Values
• Help others grow by understanding their strengths and provide coaching and development
• Motivate and develop store team through daily coaching / observations, and business strategy, and relevant information.
• Identify, engage in recruiting and developing talent and secure succession plans in collaboration with the Retail Manager and People department.
• Ensure the team is attending training and a follow-up is done after the training is attended
• Ensure the team is using our digital learning tool; daily follow up on average training frequency for each team member
• Ensure an addictive beauty experience through performing monthly assessments
• Facilitate team monthly meetings with the Customer Experience Manager to analyze and discuss their performance
• Be accountable for the PCR & PIP process of the entire team and assist your managers where necessary

Do not hesitate to apply if you have:

• Passionate about sales, floor, customers, and services
• Minimum 7 to 8 years' experience in store management
• Bachelor's degree
• Digital orientation/analytical skills/business acumen/Commercial & Finance awareness.
• Excellent communication skills
• Flexible availability on the floor.
• MS Office skills
• Ability to deal with Ambiguity
• Ability to develop, manage & inspire teams
• Intermediate knowledge of health and safety procedures

Here, you will find: 

• Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit 

• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead 

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 

Join us and belong to something beautiful