Beauty Consultant - Kuwait

You will excel and enjoy this role if you are ready to actively handle the following missions: 

Sephora Attitude & Image 
• Apply the Sephora Attitude with every client, from welcoming and knowing their needs to closing the sale. 
• Maintain an exemplary image in line with Sephora grooming and uniform guidelines and act as a role 
model for the team. 

Client Experience & Loyalty 
• Welcome every client warmly, listen to and understand their needs, and deliver a personalised experience 
that exceeds expectations. 
• Build long-term client relationships and capture client details with consent. 
• Promote and enrol clients in the Sephora loyalty programme and explain its benefits to drive repeat visits. 
• Handle client queries, exchanges and complaints professionally, escalating to the Supervisor or Store 
Manager when needed. 
• Act on client feedback (e.g. Lovemeter, mystery shopper visits and Google reviews) to continuously 
improve the in-store experience. 

Beauty Expertise, Services & Education 
• Advise clients on the most suitable products and routines across makeup, skincare, fragrance and haircare, 
according to their needs, skin type and concerns. 
• Deliver and promote in-store beauty services (makeovers, skin consultations, mini-services) to the 
Sephora standard. 
• Demonstrate new launches, Sephora Collection and exclusive brands, and support the store team during 
brand activations and events. 
• Keep knowledge up to date through Sephora University sessions, in-store trainings, brand trainings and 
the digital learning platform, and share learnings with colleagues. 

Sales & Performance 
• Use Sephora selling techniques to build and maximise every client basket through cross-selling, 
complementary products, samples and services. 
• Contribute to the store’s monthly turnover and commercial KPIs. 
• Track own performance with the Store Manager and act on coaching and feedback to improve results. 

Omnichannel & Digital 
• Use in-store digital tools (e.g. tablets, Beauty Hub tools, clienteling apps) to enrich the client experience 
and access product information. 
• Support omnichannel services such as Click & Collect, online order pick-ups and returns, and promote the 
Sephora app and website. 

Store Operations & Standards 
• Apply Sephora policies and procedures, including cash handling, returns and exchanges, health & safety 
and hygiene standards. 
• Support merchandising and visual standards (products, testers, pricing, animations, cash desk area, stock 
room) and keep the store clean, tidy and fully replenished. 
• Participate in stock receiving, replenishment, stock counts and inventories to ensure stock accuracy. 
• Contribute to loss prevention by following shrinkage-control procedures and reporting irregularities. 
• Contribute to positive store audit results and help close action points. 
• Report store maintenance issues through the maintenance device, using the correct priority level, and 
follow up to close the issue once it is resolved. 
• Support the store across all areas where needed (cash desk, stock room, services, events). 

KPIs and deliverables 
• Store sales vs. target; average basket value, units per transaction and conversion. 
• Client satisfaction: Lovemeter, mystery shopper and Google review results; loyalty enrolments and 
services delivered. 
• Audit results, stock accuracy and shrinkage, visual merchandising and grooming standards. 
• Completion of mandatory trainings and product knowledge assessments. 

Core Skills 
• Passion for Beauty: Genuine enthusiasm and curiosity about beauty. 
• Sales Drive: Listen to customers’ needs and sell. 
• Service Orientation: Create memorable customer experiences. 
• Flexibility: Face ambiguity and adapt to circumstances. 
• Openness to Learn: Be curious and learn something every day. 
• Winning Together Mindset: Team-first thinking and collective achievements. 
• Energy Drive: Get energy from high-intensity environments. 

Do not hesitate to apply if you have: 
• Minimum 1–2 years’ experience in retail sales, with proven success in sales and client service. 
• Experience in beauty, cosmetics or luxury retail is preferred. 
• You have a high school diploma; a diploma or certification in beauty, makeup or cosmetology is a plus. 
• Good knowledge of beauty products and trends, with at least basic skincare knowledge; makeup 
application skills are an advantage. 
• Strong selling and clienteling techniques. 
• Excellent communication and interpersonal skills. 
• You are comfortable using digital tools and point-of-sale systems. 
• You are client-focused, collaborative, results-driven and resilient, and you value uniqueness and 
differences. 
• You are punctual, reliable and able to work flexible retail shifts, including weekends and public holidays. 
• You are an English speaker – minimum intermediate level for OGCC and basic level for KSA. 
• Arabic is a plus for OGCC and mandatory for KSA. 

Here, you will find: 
• Community. In which authenticity is embraced, and the strength of our differences fuels our collective 
spirit 
• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, 
innovate and lead 
• Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every 
action makes a difference 

Join us and belong to something beautiful.