Store Director

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions :

Client Experience:

• Create amazing customer experiences through strong client focus and collaboration.

• Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed.

• Embody Sephora Attitude and set an example for the team.

• Provide support to the team in difficult situations ensuring client’s satisfaction.

• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.

• Take over floor leadership segments and ensure the floor is always managed and covered.

• Energize and motivate the team through effective floor management to guarantee an addictive experience for our client.

• Use Sephora’s tools and data to measure and analyses and propose action plans to enhance the customer experience.

• Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.

• Embolden the team to use our omni channel tools to deliver a customized service.

• Build a strong relationship with Brand Managers and follow up on Brand BCs.

• Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.

• Provide support for the Head of Retail in analyzing results and proposing action plans to enhance client experience and drive all related. 

Sales:

• Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability.

• Identify, analyze, and forecast sales and opportunities.

• Move the organization forward by consistent commitments to meeting objectives & results.

• Implement retail priorities and inspire commercial success.

• Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.

• Inspire your Services Manager to create a playful and educational experience through the use of digital / OMNI tools to meet services KPI’s.

• Reinforce sales policies and techniques established at the Sephora University with all team members.

• Balance and drive the sales target among selective, Exclusive and Sephora Collection.

• Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target.

• Create disruptive internal competitions to motivate the team and boost the achievements.

Operations:

• Manage Day to Day Store Operations.

• Drive operational initiatives and ensure profitability and efficiency of the store.

• Cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide.

• Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.

• Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).

• In collaboration with the operation manager ensure the store projects of an excellent image through cleanliness and product restocking.

• Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.

• Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.

• Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.

• Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.

People:

• Enhance our culture by engaging & inspiring through our Sephora values.

• Help others grow by understanding their strengths and provide coaching and development.

• Motivate and develop the Management and store team through daily coaching / observations.

• Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching, and training.

• Identify, engage in recruiting and developing talent and secure succession plans in collaboration with the Head of Retail.

• Ensure the team is attending training and a follow-up is done after the training is attended.

• Ensure the team is using our digital learning tool; daily follow up on average training frequency for each team member.

• Ensure an addictive beauty experience through performing monthly assessments.

• Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance. • Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.

• Oversee the annual leave of the team according to business needs.

Relationships:

Internal Relationships: Store team (Customer Experience Manager, Operation Store Manager, Category Managers, Supervisors, Beauty Consultants, Cashiers), Head of Retail and office teams.

External Relationships: Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.

Do not hesitate to apply if you have… or if you are …

• Passion for excellence.

• Previous retail management experience at an equivalent sales volume store.

• Excellent organizational, analytical and management skills. Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.

• A knack for attracting, identifying, and inspiring employees.

• Strong emotional intelligence, resilience, communication, and the ability to influence team members.

• Digital orientation/analytical skills/business acumen.

• Intermediate MS Office skills.

• Ability to deal with Ambiguity.

• Commercial & Financial awareness.

• Passionate about sales, floor, customers, and services

• Advanced Product Knowledge.

• Intermediate knowledge on health and safety procedures.

• Minimum 7 to 8 years’ experience in store management

• Bachelor's degree.

• English - Advanced level; Arabic is a plus.

• Flexible availability to work nights, overnights, weekends, and holidays. 

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.