Senior Executive, Training

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Date: Jun 10, 2022

Location: Kuala Lumpur, MY

Company: Sephora

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

 

Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omni-channel retail businesses in Malaysia, Singapore, Thailand, AUNZ, Hong Kong, Korea, and Malaysia, franchise operations in India and Indonesia. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our exceptional people! With ambitious growth plans, we are always looking for talented people who are passionate about building businesses and developing themselves and our customers'​experience. We have fully integrated our stores, digital and e-commerce capabilities and we proudly maintain an entrepreneurial, and technology focused culture with our capabilities all in house, rare in this region.

 

Sephora Malaysia is looking to recruit a Senior Executive, Training.

 

 

You will shine here if you enjoy…

 

Being responsible in assisting the Training Manager in developing and training front liners to provide consistent, high standard customer experience as well as growing new talent.

 

Your main responsibilities will include but not limited to:

 

  • Ensuring overall effective execution of training & development programs, plans and strategies to meet company’s objectives.
  • Collaborating and communicating with brand partners on all training plans and schedules, run contests for new launches while providing effective training that supports cast members’ development.
  • Ensuring cast members deliver high retail service standards through Sephora Experience training and participating in Mystery Shopping program.
  • Conducting post training assessment & monitoring E-Learning progress.
  • Designing and developing course materials to fill in gaps.
  • Collating course feedback and evaluation for future improvements.
  • Preparing certificates for trainees. 
  • Being responsible for training administration tasks such as maintaining training records, submitting claims and keeping track of the training budget.
  • Being responsible to follow up with Field Coach on post-training skill transfer that includes cast member’s performance in terms of product knowledge, customer experience, and selling skills as well as tracking of Master Beauty Advisor and to developing training programs for improvement.
  • Leading, coaching and supporting development of Field Coach.
  • Assisting the Training Manager in training needs analysis and projects to meet business needs.

 

 

We would love to hear from you if…

 

  • You have a Diploma/ Degree qualification with minimum 2 years’ experience in delivering customer service training.
  • You have relevant make-up certification or relevant experience would be an added advantage.
  • You have prior working experience in retail/ hospitality industry.
  • You enjoy working in fast moving environment and able to adapt changes.
  • You have strong communication and presentation skills.
  • You are personable and independent.
  • You are positive, energetic, fun & possess strong passion for beauty and developing others.

 

 

Reporting line:

  • Reporting to the Training Manager.

 

 

While at Sephora, you’ll enjoy…

 

  • The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
  • The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
  • The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.


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