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Date:  Nov 14, 2023

Kuala Lumpur, MY

Omni Channel Logistics, Assistant Manager

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.


Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines).  Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.



Sephora Malaysia is looking to recruit an Omni Channel Logistics, Assistant Manager.


Missions and Responsibilities

The Omni Channel Logistics Assistant Manager manages and monitors the end-to-end logistics operations in the Omni channel warehouse (3PL), domestic and overseas transport and last mile delivery to customers both B2B and B2C.

This role requires development and implementation of best-in-class logistics and inventory policies and procedures with the objective of delighting the customer.  Driving strict inventory policies and procedures both in warehouse and stores, delivery accuracy and best in class lead times with 3PL/Transportation providers are required.  All to be managed within a target operating cost and improvement year on year of operating costs in a high growth environment, considering future needs and capabilities.


You will shine here if you enjoy…

Key Tasks:

Manage and coordinate with the 3PL for Sephora Warehousing, Transport (domestic and freight forwarding) and fixture merchandising

  • Collaborate with 3PL to communicate forecasted business volumes related to warehouse operations for retails, digital and fixture movements.
  • Monitor in stock arrival deadlines and fixture requirements for new store openings.
  • Efficiently manage inbound and outbound shipments, including all necessary documentation and system updates
  • Work closely with procurement and planning team to prioritize inbound and outbound operations
  • Address complaints, claims and quality issues involving suppliers, stores, and customer service team
  • Partner with procurement team to resolve inventory integrity issues originating from suppliers or brands
  • Explore opportunities to enhance last-mile delivery for an exceptional customer experience
  • Engage with internal and external stakeholders to address any performance gaps or issues with 3PL
  • Possess a good understanding of shipping incoterms
  • Analyze future requirements, demands, and capacities to ensure readiness


Manages and guarantees accuracy of inventory at 3PL

  • Conducts monthly meetings with 3PL and transportation providers to assess performance metrics, service levels, costs, and ongoing improvement initiatives.
  • Ensures inventory accuracy > 99.5%
  • Manages stock reconciliation between SAP and 3PL WMS
  • Monitors the accurate execution of interfaces between systems
  • Oversea specific processes that impact distribution center and store inventory, including stock transfers, returns from stores, adjustments, disposal, and vendor returns
  • Manages and perform yearly full stock takes across 3PL
  • Monthly reporting and analysis of store stock movements
  • Maintains and captures all necessary audit documentation pertaining to stock integrity requirements


Continuous improvement relating to logistics

  • Driving ongoing enhancements in logistics processes through continuous improvement efforts
  • Serving as primary SAP user for logistics operations.
  • Collaborating with 3PL to assess and update Standard Operation Procedures. (SOPs)
  • Launching and executing plans to enhance processes in partnership with our 3PL and transportation providers, with the goal of reducing costs and enhancing efficiencies on an annual basis
  • Developing contingency strategies for logistics -related activities



Key Performance measurements:

  • Warehouse and Transport Spend vs budget
  • 3PL Performance
  • Stocktake results in WH and Retail
  • Team Performance



  • Minimum 5 years of experience in Logistics, ideally in retail including e-commerce, FMCG or Medical Industry
  • Bachelor’s degree in Logistics, Supply Chain Management, or a related field
  • SAP and WMS experience required


Key competencies

  • Strong quantitative analytical skills & computer savvy:
    • Ability to analyse, draw conclusions, and execute appropriate actions in response to data
    • Advanced Excel capabilities required
    • SAP and WMS experience
  • Strong interpersonal & communication skills
    • Able to work across functional areas and levels of the organization and to interact at distance
    • Listen well to others (empathy), client-centric (commercial mindset)
    • Strong verbal and written communication: ability to simplify, synthesize and convince
  • Attitude & mindset
    • Rigorous and meticulous
    • Motivated and autonomous self-starter
    • Organized, meeting deadlines
    • Highly adaptable and flexible to accept new ideas, people and procedures
    • Ability to work under pressure
    • Ability to have fun


Reporting line:

You will be reporting directly to the Manager, Logistics.



While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
  • The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
  • The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future  of beauty. Reimagine your future, at Sephora.

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