Manager, Logistics

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Date: Jun 24, 2022

Location: Kuala Lumpur, MY

Company: Sephora

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Ion in Singapore and Pitt Street in Sydney. Its digital activities span over eight countries (retail countries excluding India, plus Philippines).  Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.   



Sephora Malaysia (Beauty In Motion Sdn Bhd) is looking to recruit a Manager, Logistics.



You will shine here if you enjoy…


Managing relationships and communications as well as Point of escalation with Sephora internal departments and 3PLs for all Logistics related matters by:

    • Communicating business-projected volumes related to warehouse operations in preparation to business needs and events.
    • Supporting new stores openings related to stock arrival deadlines and fixture requirements.
    • Liaising with related departments/teams to plan inbound and outbound operations priorities as well as inventory integrity issues driven from supplier / brand.
    • Supporting and co-managing claims and quality issues with both suppliers, stores and customer service.


Manages and guarantees accuracy of inventory at 3PL through stock reconciliation and the return flow both from Stores and back to Suppliers. This also includes:

    • Monitoring correct execution of interfaces.
    • Monitoring specific flows impacting DC stocks (stock transfers, returns to warehouse from stores, Quality, Expiry, Adjustments, Disposals).
    • Managing and performing cycle counts and yearly full stock takes across 3PL.
    • Ensuring all audit requirements related to stock integrity is maintained and captured.


Continuous improvement relating to logistics by reviewing performance service levels, costs and KPIs and continuous improvement projects to drive down cost and improve efficiencies year on year. This also includes:

    • Reviewing future needs, demands, capacities and capabilities required
    • Contingency planning for logistics related tasks




Cost and Budget Management

    • Monitors and reports on cost vs budget
    • Support the yearly and quarterly cost budget reviews



We would love to hear from you if…

    • You have a Degree or professional qualifications in Business, Operations Management or Supply Chain with 3+ years of experience in Logistics, ideally in retail including e-commerce, FMCG or Medical Industry.
  • You must have experience in SAP. WMS system  i.e. Manhattan, JDA is a bonus.
    • You have a strong ability to analyze, draw conclusions, and execute appropriate actions in response to data. Therefore, advanced Excel capabilities is required.
    • You’re a people person who are able to work across functional areas and levels of the organization and to interact at distance.
    • You’re a good listener; able to listen well to others (empathy) and client- centric (commercial mind-set).
  • You’re excited about driving operational change by sharing insights and influencing others.
  • You’re highly adaptable and flexible to accept new ideas, people and procedures and ability to have fun at the same time.



Reporting line & key stakeholders

You will be reporting directly to the Country General Manager of Sephora Malaysia and functionally to the Regional Logistics Manager.


While at Sephora, you’ll enjoy…

  • The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
  • The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
  • The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future  of beauty. Reimagine your future, at Sephora.

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