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Date:  Sep 19, 2023

Toronto, ON, CA, M4W 0A2

Senior Manager, Employee Relations

Job Type: Full Time 
Function: Human Resources
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid


At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.


We believe that Employee Relations are critical to an outstanding employee experience that fuels business performance!


As a Senior ER Manager, you will, leads all aspects of the strategic elements of the Employee Relations landscape at Sephora Canada. The role will strategically evaluate and provide direction to the organization with a focus on driving ownership and accountability towards an outstanding employee experience.


You will be skilled in workplace mediation, negotiations, conflict resolution, and leading investigations into difficult or critical matters. Working alongside the People Community, you will provide experienced advice rooted in Sephora’s organizational direction, efficient process management, and relationship elevation among our employees. You will lead complex performance management issues, complaints and grievances and employee terminations, create and maintain HR policies and provides sound advice to ensure their consistent application for fairness and equity in the organization and reports on HR performance. You will provide direction and expertise to management on difficult, complex or precedent-setting cases.




  • Implement strategies related to Employee Relations
  • Find opportunities and streamline processes in a labour relations environment
  • Act as an integral member of the negotiation team, assisting in strategy preparations, collective agreement language review, and documentation
  • Lead investigation into grievances, offering guidance on collective agreement interpretation
  • Lead, termination cases, complex employee relations matters, and negotiations
  • Provide advice to the HR team, ensuring consistent application of collective agreement and policy requirements
  • Prepare strategic updates for executive management on various labour and employee relations issues
  • Build and maintain expertise on working, trends, legislation, labour relations literature, and participating in various cross functional taskforces
  • Conduct business assessments to identify employee relations trends with accountability to action by field leaders


Policy Review and Development:

  • Developing new policies and revise existing policies
  • Identify policy requirements based on HR legislation changes and organizational needs
  • Carry out research, collaborating with management, non-represented staff and union representatives to ensure that partner opinions and operational requirements are taken into account
  • Conduct research, confer with partners, and prepare written draft HR policies
  • Educate managers and the HR community on the collective agreement and policy application



  • Strong communication skills, both verbal and written 
  • Degree in the field of Human Resource Management
  • 3-5 year of experience with policy and process development
  • Strong negotiation and conflict resolution skills
  • 2-3 years of experience in providing analytical support and data presentation
  • Proficiency in Microsoft Office, Excel, databases, and data analysis
  • Well organized with ability to balance multiple priorities within a fast-paced and deadline-oriented environment
  • Ability to maintain a high level of integrity in handling confidential and sensitive information
  • Ability to travel and visit the retail store environment on a regular basis – up to 50%
  • Adaptable, team-oriented and able to lead and influence others
  • A commitment to Sephora's principles-based culture and core values: expertise, innovation, teamwork, passion, initiative, respect, and balance!
  • Fluent verbal and written communication in French is highly preferred 





  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
  • Holidays, time off, functional Friday hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.


Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team. 


Job Segment: Employee Relations, HR, Performance Management, Recruiting, Equity, Human Resources, Finance

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