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Date:  Feb 21, 2021

Toronto, ON, CA, L4W 5M3

Senior Manager, Demand Planning

Job ID187841 
Location Name: ON-FSC Toronto Off (0581)
Address: 5560 Explorer Drive, 2nd Floor, Toronto, ON L4W 5M3, Canada (CA)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Inventory Management


Clients can’t wait to get their hands on our fantastic products. It’s one thing to promise beauty. It’s a whole other thing to deliver it. That’s where our Supply Chain department comes in. It takes planning, analysis and strategy to build brand partnerships, accurately forecast client behaviour and manage inventory levels across our network. Inventory Managers collaborate with operations and logistic experts to deliver beauty to our clients across the country. Our energetic and innovative team continually improves speed and accuracy to deliver on our promise to our clients.




As the Senior Manager, Demand Planning, you will be responsible for leading the Demand Planning team in driving sales forecast. This includes:

  • Direct, manage and develop a team of 4 Demand Planners 
  • Responsible for driving sales forecast accuracy by ensuring demand planners are operating efficiently and effectively, including giving guidance on deliverables and best practices
  • Partner and strategize with Merchandise Planning in consensus process ensuring parity between demand forecasts and OTB projections
  • Partner with key cross-functional partners to strategize, develop and manage financial plans that support key brand strategies and initiatives
  • Support and communicate Demand Planning needs to Executive team and cross-functional partners
  • Serve as the Systems and Demand Planning Process business lead to ensure continuous process and system improvements. 
  • Manage Promotional VIB event strategy, partnering with Merchandise Planning and Allocation to provide just in time inventory while protecting in-stocks
  • Understand the Inventory Management systems to support team on strategies and business maintenance



  • Minimum of 7 years' experience in Merchandise Planning, Demand Planning, or related field
  • You have experience coaching and developing a high performing team
  • You're a problem solver and love finding solutions drawn from your experience and detailed analysis
  • You’re a strong communicator and understand the importance of bringing your key stakeholders along the journey.
  • You have an entrepreneurial spirit and thrive on building process efficiencies 
  • You're technically savvy in MS Excel and demand and merchandise planning tools



  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.  
  • The perks. Sephora offers comprehensive medical & dental benefits, paid vacation and competitive bonus structure.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Job Segment: Demand Planner, Supply Chain, Supply, Supply Chain Manager, Operations

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