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Date:  Nov 23, 2022

Toronto, ON, CA, M4W 0A2

Manager, Instructional Design (Contract)

Job Type: Full Time
Function: Training/Development
Working Model: Hybrid



At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.



The Talent Development team is passionate about helping develop, motivate and retain engaged employees to meet long term strategic organizational goals. We support store growth in both business & people by:

  • Growing an innovative workforce
  • Identifying and developing skills for future growth
  • Being a leader by practicing our Sephora values each and everyday



As the Manager, Instructional Design, you will be accountable to lead our Instructional Design Team to deliver learning initiatives that drive employee performance and engagement.

Reporting to the Director Talent Development, you are responsible for leading the production of learning programs that build the knowledge and skills of our Sephora Canada team. This includes leading members of the Instructional Design Team’s daily operational work while at the same time using your advanced instructional design techniques, creative instructional design skills and technical knowledge to deliver outstanding learning.



  • Lead, mentor and develop a team of instructional designers
  • Partner with cross functional team leaders to build efficiencies in the process that result in better learning programs
  • Supports instructional designers in their individual growth
  • Own content review cycles, course development processes that support scale and timely delivery
  • Works closely to deliver unbiased and effective learning programs
  • Provides mentorship and drives project management using PM tools and the learning project management lifecycle
  • Guide the team on how to story board and script content to create end to end design for digital learning solutions
  • Coordinate with different teams across the business to develop digital learning content and assets
  • Remains current on innovation in learning design and relevant methodologies that will influence future direction of programs
  • Leads and advances instructional design standards, policies and procedures
  • Owns and advances quality assurance as it pertains to instructional design development



  • 5 years of experience in the design and development of adult education programs using sophisticated instructional design, project management, and performance improvement programs
  • at least 2 years in instructional design project management in a team leadership role
  • Ability to manage competing priorities, work on simultaneous projects and flex in a fast-paced, constantly evolving environment
  • Strong communication skills and proven track record of managing up and partnering with various levels in the organization
  • Critical thinking and implementation of ideas, solutions, projects and high-level attention to detail and accuracy in execution of work and tasks
  • Leverage metrics to improve learner outcomes, with the ability to articulate your findings into recommendations to collaborators
  • Continually seek out new skills and technology to drive innovative learning solutions
  • University degree in HR, Education, Arts, Business Administration or equivalent work experience
  • Adult Education diploma/certificate
  • Ability to travel as required, minimum of 20%
  • Be able to lift and move 50 pounds



  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You’ll have the opportunity to be part of a community that drives meaningful social and environmental change and receive matching donations to support your charitable giving.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Holidays, time off, summer hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.


This position requires that the employee be fully vaccinated against COVID-19 prior to commencing employment and that they agree to obtain any future required boosters or vaccinations as recommended by the government of Canada or the health authorities of the province in which you would be working and in accordance with Sephora Vaccination Policy. If you are not able to obtain a COVID-19 vaccine for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Sephora.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

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