Director, Retail Talent & Training

Job Type: Full Time 
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT YOUR ROLE:

Are you passionate about curating business strategies to support Sephora's store employees and leadership teams? As the Director, Retail Talent & Training you will be responsible for building key relationships with leaders to assess needs, design and develop new and existing programs, and administer and evaluate programs. Your role will help us develop a series of talent initiatives that will drive employee performance and engagement in our stores! Join Sephora and help build our talent strategy to meet the needs to the business today and in the future!

WHAT YOU'LL DO:

• Mentor and foster a work environment that embodies Sephora's values while supporting business objectives through mentoring, training, and developing a team of managers
• Lead design, development, delivery, and evaluation of tools, resources and programs that build skills, knowledge, and behaviours of store employees and leadership
• Evaluate efficiency of all learning solutions, measure return on investment, and monitor business impact while communicating reporting to cross-functional teams and leaders
• Develop and use talent strategy for retail while creating and reporting on status of talent while identifying process improvements and implementing tools to improve efficiency
• Collaborate cross-functionally to ensure business objectives, accuracy, and language considerations are met
• Partner with Sephora US to understand their strategy, trends or innovations in education
• Build and improve learning tools through a needs analysis while focusing on the design, development, implementation, and evaluation strategy
• Lead curriculum management of the Rise with Sephora Leadership Development courses
• Handle annual budget planning with cross-functional teams and be responsible for budget management to achieve department objectives

WHAT YOU'LL BRING:

• 10+ years of instructional design experience with the ability to use and explain instructional design process and adult learning principles
• 5+ years of project management experience; prioritization and planning skills to achieve goals and business objectives
• You love expressing yourself clearly and creatively and are confident in dealing with ambiguity
• You have mastered the ability to build interpersonal relationships across cross-functional teams
• You have sound judgment and have excellent decision-making abilities while integrating information
• You're game for travel - up to 20% travel required

#FSCHIRING

WHY YOU'LL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.