Director, Category & Brand Operations

Job Type: Full Time 
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT YOUR ROLE:

Are you passionate about developing comprehensive, client-centric training, content, and brand partnership strategies that best support our employees with category, product, and brand knowledge? Your role as the Director, Category & Brand Operations focuses on building employee expertise that drives sales and conversion while providing an excellent client experience! You will be working closely to develop skills and drive excellence in program and brand management, quality work, clear communication, and program execution. Come join Sephora's Store Experience and Optimization team to help build our employees' expertise and provide an excellent client experience!

WHAT YOU'LL DO:

• Mentor and foster a work environment that embodies Sephora's values while exercising open communication and collaboration, and providing career development planning and opportunities
• Partner with cross-functional teams to build comprehensive ideas that enable fact-based decision making bringing strategic training plans to life
• Create and implement driven, innovative, and sustainable training strategies that demonstrate the connection between vision and implementation while partnering closely with North American/global teams to use and localize content
• Leverage client insights and employee performance data to advise category, product, and brand training and programs while using business insights to conduct analysis for all programming
• Create and present program updates and recommendations to senior leadership across business functions and brand partners to influence strategies that drive efficiency and foster a positive client and employee experience

WHAT YOU'LL BRING:

• 10+ years of retail operations/learning and development experience in varying capacities including content design, optimization, and change management planning; 5+ years leading teams in retail operating/brand management functions
• You are a creative design-thinker and create pragmatic training programs, operations, and process improvement with objective and data oriented decision-making skills
• You have mastered the art of collaboration with cross-functional partners/teams and love to balance multiple priorities through flexibility and adaptability
• You pay great attention to detail, have great work ethic, and work product quality by communicating the vision and drive for innovation
• You're game for travel! - up to 25% travel to stores and field leadership meetings

#FSCHIRING

WHY YOU'LL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.