Coordinator, Inbound Transportation & Customs Operations

Job ID: 283986
Job Type: Full Time
Function: Logistics/Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid 
Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful 

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 

Ready for a career glow-up? As Coordinator, Inbound Transportation & Customs Operations, you’ll support cross‑border and domestic inbound shipments from origin through delivery to our Canadian distribution centers and stores—meeting service level targets and ensuring full compliance with Canadian customs regulations. The work you do will impact beauty, as you coordinate with vendors, carriers, and customs brokers to keep product moving—reviewing commercial documentation and HS classification, supporting customs clearance and post‑entry audit efforts, and proactively resolving or escalating transportation/clearance risks. You’ll be part of a team that’s united in beauty, supported by those who are passionate about seamless inbound logistics, compliance, and continuous improvement.

What You’ll Do:

• Support Importer of Record inquiries from customs brokers and import couriers
• Review and validate import documentation to ensure compliance with CBSA and other regulatory requirements
• Act as a key liaison between customs brokers, carriers, internal business partners, and external vendors to obtain and distribute required documentation
• Review commercial invoices at time of import for accuracy, completeness, and regulatory compliance
• Identify and correct missing or inaccurate customs data, including HS classification, valuation, Incoterms, country of origin, and commodity descriptions
• Audit post‑entry data to ensure accuracy, identify discrepancies, and report findings to leadership
• Request and manage required vendor documentation, including commercial invoices and applicable free trade agreements
• Approve, schedule, and track inbound shipments using the Transportation Management System (TMS)
• Monitor shipment activity, proactively identify potential delays, and coordinate timely resolution with internal teams and carriers
• Manage carrier and vendor inquiries through the Canada Logistics inbox
• Maintain accurate import and inbound transportation records in accordance with retention requirements using SharePoint
• Manage data files, including Excel records and PDF documentation, and maintain shared files with brokers and carriers
• Audit freight and broker invoices, support payment processing through Coupa, and ensure invoice documentation retention
• Identify issues requiring escalation and communicate risks to stakeholders in a timely manner
• Maintain CCS designation and stay current on CBSA regulations through broker communications, CSCB updates, and Canada Gazette releases
• Support reporting, process documentation, and continuous improvement initiatives across customs and inbound transportation

What You’ll Bring:

• 2+ years of relevant experience in customs, inbound transportation, or global trade
• You hold a Certified Customs Specialist (CCS) designation and stay current on Canadian customs regulations
• Strong working knowledge of CBSA requirements, including CARM, HS classification, LVS & HVS imports
• You’re confident reviewing and validating import and transportation documentation, including CAD, B3, and B2 forms
• You’re technically savvy, with experience using Transportation Management Systems (TMS), broker portals, CARM, and Excel (intermediate proficiency required)
• You’re comfortable tracking cross‑border shipments, managing exceptions, and proactively resolving issues
• Sharp attention to detail, strong risk awareness, and a commitment to accuracy and compliance
• You’re highly organized, thrive in fast‑paced environments, and can manage multiple priorities with ease
• You value strong record keeping and data integrity, maintaining accurate documentation and audit‑ready files
• Formal education in Supply Chain, Logistics, or Global Trade is an asset

#FSCHIRING

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$57,000.00 - CAD$64,600.00, plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.