Store Director

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 256512
Store Name/Number: QC-Ste Catherine West (2300)
Address: 1241 Ste Catherine Street, Montreal, QC H7X 4C9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

The Store Director manages the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store. They ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA’s objectives and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Store's Budget and Business Results

• Forecast sales and payroll with District Manager to drive store results.
• Monitor daily, weekly, monthly sales results and communicate to staff members.
• Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
• Achieve store’s sales plans and operating profits while maintaining expenses.
• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge and services.

Human Resources

• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
• Recruit, interview, and hire for all positions according to business needs.
• Train, coach, delegate to, supervise and motivate Assistant Managers and Supervisors to develop their leadership and business skills.
• Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
• Ensure all team members receive quarterly development meetings and plans.

Merchandising and Operations

• Conduct inventories on a timely basis and maintain updated inventory records.
• Communicate inventory issues/concerns to the District Manager and key stakeholders.
• Make strategic and innovative merchandising decisions in accordance with Sephora’s concepts when necessary, to grow the business.

EXPECTED SKILLS AND QUALIFICATIONS

• 5 years of management experience in the retail/service industry.
• Previous experience recruiting, staffing and hiring across all store positions, including leadership.
• Effective time management, problem solving and communication skills are essential.
• Maintaining composure and managerial courage are essential.
• Ability to analyze sales trends and react appropriately.
• Proficiency in Windows, Word and Excel.
• A High School graduate or equivalent, while a College degree is preferred.
• Open availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION
Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW
Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.

Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto.
Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.