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Mississauga, ON, CA, L4W 5M3

Senior Manager, Retail Operations, Backstage, Field Operations

Job ID179732 
Location Name: ON-FSC Toronto Off (0581)
Address: 5560 Explorer Drive, 2nd Floor, Mississauga, ON L4W 5M3, Canada (CA)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Retail Operations


At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.



We make it look easy, but it takes a lot of work behind the scenes to create the legendary Sephora Canada client experience. Our dedicated Retail Operations team has a finger on the pulse of store operations and is up to the task. The team oversees store systems and communications, digital tools and workload planning, all with a goal of helping our in-store teams deliver the best possible experience to our clients. We can’t do it without you!



As the Senior Manager, Retail Operations you will be responsible for the overall strategy of backstage retail operations and the management of the District Operations Manager Team. You will be the primary contact between our stores and other areas of the business and will lead and support with new project implementation and IT systems by delivering the highest level of training, planning and communications. 


Process, Policy & New System Implementation

  • Implement, Maintain & Improve various store processes, systems and policies. Provide training and technical direction to Store and Field Teams on new processes.
  • Maintain operations training programs to develop skills for Store Directors to Operations Consultants.
  • Work in conjunction with US Partners on all Operational Efficiency Projects (Power our Productivity - POP).
  • Provide training to all levels and function of stores on the use and practice of LEAN methodology and tools. Help deliver significant and quantifiable financial benefits across all aspects of store operations by monitoring results and applications of new processes.
  • Evaluate and improve efficiency by analyzing store processes and backstage layouts.
  • Represent Retail Operations in strategic cross-functional projects, being the voice of the stores. Assist departments in the development of new programs, policies and systems implemented in stores.
  • Analyze P&L to develop strategies to improve controllable expense management (Payroll, Supplies, Testers, Damages, Returns) and drive Shop Profit Results.
  • Responds appropriately to the needs of the business and is agile with implementing strategies in short timelines.


Team Management & Strategy Development

  • Lead 7+ District Operations Managers to drive organizational operational policies and company initiatives.
  • Inspire and develop a high performing team, through guidance, coaching and mentoring the team.
  • Develop annual District Operations Managers Strategy in conjunction with Director, Retail Operations & VP, Stores.
  • Visit stores and provide recommendations for operational improvements.
  • Work in conjunction with District Managers, District Operations Managers and Regional Directors on identifying store specific operations concerns.
  • Promote a team culture of development, feedback and organizational values.
  • Develop improvement strategies in conjunction with District Operations Manager and Field Leadership.


New Store Opening

  • Lead the New Store Opening Process for all Canadian Stores (liaison with US)
  • Work with various cross-functional departments to develop the annual new store opening strategy.
  • Act as the primary liaison between the US Real Estate & Property Development Teams on all New Store Openings, Relocations, Expansions and Remodels.
  • Design backstage MAP in conjunction with US Store Design Team


Store Maintenance & Hotline Online

  • Manage Repairs & Maintenance Relationship with the US Facilities Team
  • Manage the 3rd Party Cleaning Program for applicable Canadian Stores.


Various Operations Strategy Development & Project

  • Develop and implement various strategies based on Annual Company Pillars & Objectives
  • Lead other assigned projects to drive organizational results through retail stores.
  • Maintain a consistent relationship with Field Partners & Stores on store processes to receive feedback on potential process improvement.



  • You have at least 5 years in a managerial level role while leading and developing superstars
  • You are a passionate go-getter who loves to exceed their own expectations
  • You are a natural-born leader who can develop a team to be the best they can be
  • You can make decisions and recommendations based on data and information
  • You are not afraid to look ahead and pioneer process to drive the business
  • You are a master communicator to a variety of audiences including execs and operational teams
  • You are a self-starter who can manage multiple projects while focusing on solutions
  • You can provide genuine and meaningful feedback to all organizational levels
  • You are a retail operations and overall business guru
  • Ability to travel 30% of the time




  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You’ll have the opportunity to be part of a community that drives meaningful social and environmental change and receive matching donations to support your charitable giving.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Holidays, time off, summer hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Job Segment: Operations Manager, Payroll, Operations, Finance

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