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Mississauga, ON, CA, L4W 5M3

Manager, Transportation (18-Month Contract)

Job ID180056 
Location Name: ON-FSC Toronto Off (0581)
Address: 5560 Explorer Drive, 2nd Floor, Mississauga, ON L4W 5M3, Canada (CA)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Logistics/Operations


At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.



Clients can’t wait to get their hands on our fantastic products. It’s one thing to promise beauty. It’s a whole other thing to deliver it. That’s where our Supply Chain department comes in. It takes planning, analysis and strategy to build brand partnerships, accurately forecast client behaviour and manage inventory levels across our network. Inventory Managers collaborate with operations and logistic experts to deliver beauty to our clients across the country. Our energetic and innovative team continually improves speed and accuracy to deliver on our promise to our clients.



As the Manager, Transportation, you are responsible for supporting all store delivery operations, including managing direct outbound carrier relationships, 3PL relationships, inbound vendor shipments, return to vendors process and transfers. You will manage operational programs and initiatives and work closely with internal and external business partners to ensure service and delivery requirements are met while optimizing cost. You will collaborate across several departments to leverage best practices, optimize resources, manage core relationships, identify trends, and continuously improve the Transportation Operation. Key responsibilities include:


  • Coach and develop a team of one.  
  • Accountable for managing carrier network relations, planning and operations within the Canadian network – B2C (ecommerce) & B2B (retail)
  • Compile and analyze current and historical transportation data to monitor trends, provide management visibility, and drive operational improvement plans to reduce costs and improve service
  • Work with the Account/Terminal Managers to standardize processes and procedures to ensure operational consistency
  • Main point of contact for 3PL warehouse escalations and operations as it pertains to outbound store deliveries and inbound transfers
  • Support the 3PL warehouse Operations Teams with resolving service failures and implementing processes for continuous improvement
  • Deliver monthly analytical review of transportation dashboard required for decision-making about departmental direction and plans
  • Maintain Business Continuity Plans for functional areas
  • Assist with contract negotiations for service and cost solutions with providers
  • Solicit and measure client feedback and respond by providing solutions that drive business results
  • Drive operational performance of carriers by establishing clear expectations, frequently reviewing performance, anticipating challenges, and holding teams accountable
  • Meet or exceed all customer, technical, dashboard and operational performance/quality standards
  • Leverage professional partnerships (internal & external) to enhance cross-functional work-flow, decision-making, and collaboration
  • Conduct regular carrier touch bases and quarterly reviews to review challenges, opportunities and action plans for continuous improvement
  • Coordination Functions:
  • Oversee the escalations and resolution of day to day operational issues
  • Measure and support carrier key performance indicators (KPI’s) for quality logistics performance, timely transit, and operational service
  • Create and maintain effective tools/processes to manage progress and keep track of poor service performance
  • Build and maintain relationships with service providers and stores to support daily operations for all outbound shipments.
  • Main point of contact for retail operations, allocation team buyers and DC shipping operations
  • Routing optimization to determine best cost/service equation.
  • Develop and maintain relationships with service providers to enable selection of the optimal balance of service and cost.



  • 5+ years of transportation experience with Carrier and Provider sourcing and procurement knowledge is a must.
  • Supply Chain Management and Logistics degree
  • Experience using logistics systems such as TMS, WMS, Freight Optimization, and Load Planning
  • You are a passionate go-getter who loves to exceed their own expectations
  • You are a natural-born leader who can develop a team to be the best they can be
  • You can make decisions and recommendations based on data and information
  • You are not afraid to look ahead and pioneer process to drive the business
  • You are a master communicator to a variety of audiences including execs and operational teams
  • You are a self-starter who can manage multiple projects while focusing on solutions
  • You can provide genuine and meaningful feedback to all organizational levels
  • Comfortable working non-traditional hours to support our 24x7 operations (shift, weekend, on-call/off-hours support)
  • Ability to travel as needed in the GTA



  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You’ll have the opportunity to be part of a community that drives meaningful social and environmental change and receive matching donations to support your charitable giving.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Holidays, time off, summer hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Job Segment: Logistics, Warehouse, Supply Chain Manager, Supply, Procurement, Operations, Manufacturing

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